Terms & Conditions - Order Online Wedding Flowers

By placing your Order Online Wedding Flowers order with us you thereby agree to the following terms and conditions:

Your flowers may differ slightly to those shown due to the seasonal availability of flowers. We reserve the right to make changes to the same or greater value, to insure you get the best flowers available. 

A minimum of 72 hours notice is required for your order. Full refunds will be given up to 14 days prior to delivery. After 14 days orders are non-refundable. 
Additional items may be added to your order up to 7 days before delivery.

In the rare event that you place and order for which we are already at full capacity for weddings you will be refunded in full within 24 hours of your order being received. If you would like to check your date with us in advance of ordering please email orders@thatchandroses.com

A full refund for cancellation of your wedding will only be issued up to 14 days prior to the date of delivery. Any cancellations made after 14 days will be charged in full.

Postponements will only be accepted up to 14 days prior to the date of delivery. Once postponed, cancellations will not be accepted and therefore no refunds will be issued, postponed weddings can only be postponed further.

Any issues must be communicated to us directly by whomever ordered the flowers.We are unable to accept complaints on behalf of the customer.

We recommend having your personal flowers delivered the day before your wedding, and your venue flowers, if delivered the venue, day of. We are unable to take responsibility of any flowers once delivered or those that have been collected by your or a member of your party. More information can be found in the delivery information section.

If there are any issues with your flowers upon arrival, we must be notified within 30 minutes of delivery in order for the situation to be dealt with accordingly, by replacement or refund. We are unfortunately unable to provide refunds for any issues that we are notified about after the wedding day. You can contact us on 01353 749000 or orders@thatchandroses.com

Photographs depicting your concerns will be necessary.