Terms & Conditions
INFORMATION ABOUT US
CANCELLATION & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This excludes fresh flowers which cannot be returned. If there is a problem with your flowers, we require notification within 24 hours of receipt to allow us to investigate. A photograph could be required to support any claims. For fresh flower refunds please call on 07500 877972
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is plants or flowers, you must contact us immediately on receipt and forward photographs to firstname.lastname@example.org
Additional non-returnable items:
- Gift cards
- To complete your return, we require a receipt or proof of purchase
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Wedding Flower Packages
By placing your ready Wedding Flower Package order with us you thereby agree to the following terms and conditions:
A full refund will only be accepted up to 14 days prior to the date of delivery. Any cancellations made after 14 days will be charged in full.
Changes and additions to your order can be made up 3 days prior the date of delivery. Any additional items must be placed through the website.
Postponements will only be accepted up to 14 days prior to the date of delivery. Once postponed, cancellations will not be accepted and therefore no refunds will be issued, postponed weddings can only be postponed further.
Any issues must be communicated to us directly by whoever ordered the flowers. We are unable to accept complaints on behalf of the customer.
If there are any issues with your flowers upon arrival, we must be notified immediately in order for the situation to be dealt with accordingly. We are unfortunately unable to provide refunds for any issues that we are notified about after the wedding day.
We recommend having your wedding flowers delivered on the morning of your wedding, we are unable to take responsibility of any flowers delivered more than 24 hours prior to the wedding.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 33 High Street, Wilburton, Cambs, CB6 3RA
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
33 High Street, Wilburton, Cambs, CB6 3RA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have purchased a workshop ticket or had a ticket purchased for you, we are unable to issue refunds within 14 days of the event.
Please email email@example.com to inform us.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Our returns policy above applied for returns and refunds.
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